Privacy Policy

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🛡️ Privacy Policy for Prideful Medport LLC

Effective Date: 11/01/2025 

1. Introduction

Prideful Medport LLC (“we,” “our,” or “us”) provides Non-Emergency Medical Transportation (NEMT) services and is committed to protecting your privacy and personal health information. This policy explains how we collect, use, and safeguard your data in compliance with HIPAA and applicable Medicaid regulations.

2. Information We Collect

We may collect the following types of information:

• Name, phone number, email address
• Pickup/drop-off locations and appointment details
• Medicaid ID or insurance information
• Health-related data necessary for transportation coordination
• Communication preferences and SMS/email interactions
• Payment information for those that are not covered by insurance.

3. Use of Information

We use your information to:

• Schedule and manage transportation services
• Send appointment reminders and ride updates
• Communicate      with healthcare providers (with consent)
• Submit Medicaid claims and comply with regulations
• Improve service quality and accessibility

4. Disclosure of Information

We do not sell your personal information. We may share it with:

• Authorized transportation partners and drivers
• Healthcare providers involved in your care
• Government agencies for Medicaid billing or legal compliance
• Technology vendors who support our communication systems (under strict      confidentiality agreements)
•  Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Your Rights

Under HIPAA, you have the right to:

• Access and request a copy of your personal health information
• Request corrections to inaccurate data
• Request restrictions on how your information is used or shared
• File a complaint if you believe your privacy rights have been violated

6. Data Security

We use administrative, technical, and physical safeguards to protect your data, including:

• Secure servers and encrypted communications
• Staff training on HIPAA compliance
• Limited access to sensitive information

7. Opt-Out and Communication Preferences

You may opt out of SMS or email communications at any time by replying STOP or clicking unsubscribe. You may also contact us to update your preferences.

8. Contact Us

For questions, concerns, or HIPAA-related inquiries, contact: 📞 740-771-3323 📧 privacy@pridefulmedport.com 

📍 Prideful Medport LLC, 551 E Main St. Suite C Chillicothe, OH  45601